FAQ's
1. What is the expected delivery time for my order?
We aim to deliver all orders within 3-5 working days. Please note that delivery times may vary slightly based on your location within Pakistan, but we strive for prompt, reliable service.
2. Do the hoodies shrink after washing?
No, our hoodies are made with high-quality fabric that is designed not to shrink, even after multiple washes. Simply follow the care instructions for the best results.
3. Will the colors fade after washing?
Absolutely not! Our hoodies are crafted with premium dyes, ensuring that the colors stay vibrant wash after wash.
4. What size should I order?
Our hoodies are based on European sizing. For a perfect fit, refer to our size guide or contact our support team if you’re unsure.
5. Do you offer returns or refunds?
Yes, we have a return and refund policy in place for your peace of mind. If there are any issues with your order, please get in touch with us within the designated timeframe as mentioned in our return policy.
6. How can I get in touch with customer support?
Our support team is available on WhatsApp and usually replies within a few minutes. Feel free to reach out for any questions or concerns about your order.
7. What materials do you use for your hoodies?
We use a blend of high-quality, durable, and soft fabrics to ensure our hoodies are comfortable and long-lasting. This blend also resists shrinking and fading, so your hoodie stays looking fresh.
8. Do you offer customized or personalized hoodies?
Currently, we don’t offer customization options, but stay tuned! We may have exciting options coming soon.
9. Can I cancel my order after placing it?
Orders can be canceled before they are shipped. Once the item is shipped, cancellation may not be possible. Please contact us on WhatsApp as soon as possible if you wish to cancel.
10. How can I track my order?
Once your order is shipped, we will provide a tracking number. You can use this number on our logistics partner’s website to track the status of your delivery.